Legoland Windsor is the UK’s most visited theme park. It is also part of Merlin Entertainments, but the benefits of being part of a larger group were not being realised through service, product or cost-in-use. In fact, there were between 6-15 suppliers used for each of the product categories we were tasked with.
Tower was brought in to rationalise Legoland’s suppliers and products, with the goal of controlling spend for PPE, corporate workwear and cleaning/janitorial solutions.
Over a 6-month period (off-season), we visited each department to get a clearer picture of what was needed. We also provided product servicing and created online records.